List every required item
Ask whether the open checks concern identity, residence, payment ownership or source of funds.
Use current evidence
Confirm accepted types, expiry dates, address-document age and whether all edges must be visible.
Correct the rejection reason
Replace blur, glare, cropping or a profile mismatch instead of resending the same image.
Retain the submission trail
Use the account upload route and keep dates, filenames and the case number.
Continue through the current Stay Casino route
Keep the account, cashier and limit details ready.
Continue on the Verified Stay AccountMore Stay Casino account guides
Frequently asked questions
Can the first withdrawal trigger verification?
Yes.
Should an unchanged rejected file be resent?
No.
Does KYC require a release payment?
No.